Returns and Refunds Policy
At Pet Supplies, we are committed to ensuring the satisfaction of our customers. If you are not completely satisfied with your purchase, we’re here to help.
Returns
- Eligibility: You have [X] days from the date you received your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Certain items such as perishable goods (like food, treats), intimate or sanitary goods, and hazardous materials are not eligible for return.
- Process: To initiate a return, please contact our customer service team at [Customer Service Email/Phone Number]. Provide your order number and details about the product you wish to return. We will respond promptly with instructions on how to return items from your order
- Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
- Processing: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
- Approval: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
- Partial Refunds: Only partial refunds are granted (if applicable) for items not in their original condition, damaged, or missing parts for reasons not due to our error, and any item that is returned more than [X] days after delivery.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [Customer Service Email/Phone Number] and send your item to: [Return Address].
Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (e.g., pet food, treats)
- Intimate or sanitary products
- Hazardous materials, or flammable liquids or gases
- Gift cards
- Downloadable software products
- Some health and personal care items
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Shipping Returns
To return your product, you should mail your product to: [Return Address].
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Need Help?
If you have any questions about our Returns and Refunds Policy, please contact us at:
Pet Supplies [Customer Service Email] [Customer Service Phone Number]